Can I return my package if I changed my mind?

       Sadly we do not accept returns.

 

My Item arrived damaged what should i do?

Unfortunately, these unforeseen incidents can happen during transit. It is out of our control how carriers handle Fragile Items.  Please inspect your order immediately upon receipt and contact us within 48 hours to report any damage. After 48 hours we reserve the right to reject any claims of damages. All original packing materials and boxes must be retained for inspection purposes.

 

What to do if you receive a damaged product?

1. Send a very clear picture of the damages to prismaticbysafire@gmail.com

2. Send your order number at time of initial contact to expedite the replacement process. 

3. Give 48 hours for us to file a claim with the carrier, once its approved we would send you a brand new product.

Please note USPS claims are a little more complicated and takes longer to process . We assure you we would take good care of your damaged product swiftly. 

 

International Customers

 Please note we are not responsible for damages that occur in transit between third party shippers to your foreign location.

Please follow the steps above and a refund will be given immediately.